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Europcar recognises best performing franchisees


Europcar, a leading car rental firm in Europe, has recognised its best performing franchisees at ITB in Berlin.

Franchisees were nominated within five categories:  “Best Performer”, “Technical Solutions”, “Customer Satisfaction”, “Commercial Vehicles” and “Best Newcomer”. This is the first time Europcar has rewarded its international franchisees’ network with dedicated trophies”.

2013 winners were:

  • Best Performer : Europcar Zambia:  Grant GATCHELL, General Director
  • Customer Satisfaction: Europcar Switzerland: Carlos SARDINHA, General Manager
  • Technical Solutions: Europcar Oman: Nitin SAPRE, General Manager
  • Best Newcomer: Europcar Chile: Cristian PEREZ MOORE, General Manager
  • Commercial Vehicles: Europcar Denmark: Poul TVEDE, General Manager

“We are very proud to reward our best franchisees for the first time. It is essential for Europcar that its franchisees’ network gets further integrated and recognised within our group. We have created our new Awards to highlight the best performances and share the best practices. Our franchisees give the Europcar brand a worldwide presence and high visibility, but also a great diversity to address our customers needs: this is a strong asset we wanted to acknowledge and emphasize as we plan to develop further the Europcar franchisees’ network within the next years”, explained Marcus Bernhardt, Chief Commercial Officer, Europcar International.

Europcar franchisees’ network includes already 132 countries, with more than 6000 employees in over 1650 locations. Europcar continues to expand its network with several openings planned in the course of 2013 such as Puerto Rico, Singapore, Paraguay, Bolivia, South Korea and Vietnam.

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Europcar extends van rental range to major UK airport


Europcar the leader in car hire services in Europe, is making van hire more accessible with the inclusion of 5 major UK airports to its van rental network. The decision to add airport locations to the Europcar Van network has been motivated by an growing demand from both businesses and leisure customers for vans at these key commercial locations. It also demonstrates the growth in logistics business originating from airports.

“In the last year we have seen significant growth in van rental by logistics companies”, explained Ken McCall, Managing Director, Europcar UK Group. “We believe this is largely due to the huge upturn in online and home shopping over the last year or so. But we think it’s also attributable to the fact that logistics companies want the flexibility of van rental – rather than ownership – so that costs are matched to demand. In addition, these new airport locations increase accessibility of vans for our leisure customers.”

Europcar Vans are now available at the company’s Heathrow, Luton, Stansted, Birmingham and Newcastle locations.

“This is all about choice”, added Ken McCall. “We know that there a number of businesses operating in and around these airport locations. Therefore, by adding vans to our fleet at those branches, we are simply giving these businesses the same range of choice as organisations operating down-town.

“We also understand that consumers want easy access to hire vans, which is why opening at these airport locations, with their extended opening hours and easy transport links, is a perfect fit for our customers”

All Europcar vehicles are less than 12 months old, making it the most youthful van fleet in the country. The vans are also fully maintained to manufacturer standards, ensuring they run efficiently and Europcar’s corporate customers benefit from a fleet they can rely on.

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Europcar introduces Range Rover Evoque to Fleet


Europcar the leader in car hire services in Europe, is set to bring fleets and businesses travellers more choice in executive travel, with the addition of the fashionable Range Rover Evoque. Available at selected branches around the UK, corporate customers will be able to drive in comfort and style as these new vehicles come onto the Prestige from Europcar fleet later this year.

The Range Rover Evoque is already receiving critical acclaim for its contemporary design, combined with the space and luxury interior that only a top class 4×4 can deliver. Adding it to the Prestige from Europcar fleet makes it accessible to businesses that may need a 4WD or want to create a more stand-out impression.Compare Car Hire in the UK

“Over the next few months we will be adding more great prestige vehicles to our Prestige from Europcar fleet, ensuring our corporate customers have access to some of the most desirable cars on the road today,” said Ken McCall, Managing Director, Europcar UK Group.

“The convenience of prestige car hire, available from many of our national network of locations, means business travel doesn’t have to be stressful and tiring. And the new additions planned for our Prestige fleet reinforce our commitment to this sector of the business travel marketplace.”

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Fly from Cardiff to Malaga


Spanish low-cost airline, Vueling, will launch flights between Cardiff and Malaga in Spring 2013, with flights priced from around £32 one way.

Vueling began operations from Cardiff earlier this year with direct flights to Barcelona, Palma and Alicante, operated by Airbus A320 aircraft for the summer season.

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Europcar invests in development of UK network


Visit Car Hire Assistant for a Quote!Europcar, the leader in car hire services in Europe, continues to invest in the quality of its operations with the appointment of Robert Shaw as Operations Director. With over 25 years’ experience in the rental industry, Robert will drive forward plans to develop Europcar’s UK network. This key appointment is part of Europcar UK’s overall business strategy as it continues to maintain its competitive edge.

Robert joined Europcar as a Regional Manager, in 2001, becoming Regional Director in 2007. Prior to his successful career at Europcar, he held a number of key management roles at other major rental providers and his experience in strategic planning and management, as well as both operations and sales will be invaluable in his new role at Europcar. He reports to Ken McCall.

“Europcar continually focuses on improving the level of customer service and this will be a key area for the Operations team,” says Robert Shaw. “I aim to develop the Europcar UK network by making our products and services more accessible and convenient to customers, with plans to open more locations at transport terminuses in major UK cities.

“This expansion will be supported by high levels of performance through our delivery and collection service, as well as major new launches designed to enhance our customer offering. Customer service will remain at the heart of everything we do; ensuring Europcar meets customer demand in a competitive market. I am also looking forward to harnessing the commitment and expertise of the operations team to drive us towards new levels of success.”

Ken McCall, Managing Director, Europcar Group UK, says, “Robert has a deep understanding of Europcar and a wealth of expertise in the rental industry, making him a natural choice as Operations Director. I am confident that Robert will lead and inspire the operations team to create the UK’s leading vehicle hire network. He will play a key role in implementing commercial initiatives designed to deliver the best level of service to our customers and support Europcar’s overall business strategy.”

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Europcar unveils its communications campaign for the Tour de France 2012


The Tour de France 2012 is due to start in ten days. Europcar, Europe’s leading car hire company, will be accompanying the 9 riders in Team Europcar and Tour organisers ASO along the roads of the Tour de France for the second year running. For this year’s race, Europcar has decided to launch a major communications campaign in its eight main countries. Via social networks, public relations and commercial offers, staff, clients, fans and sports lovers will be able to follow every minute of the 2012 Tour with Europcar.

With 22 wins and numerous podiums, Team Europcar riders were among the main players in the peleton throughout the 2011 season. For its second year as the main sponsor of the Vendée team, Europcar is rolling out a large internal and external communications campaign at all audiences to communicate passion for the Tour and instant news of Team Europcar.

“After an exceptional season in our first year as main sponsor, we would like to consolidate the brand’s visibility whilst enabling all our audiences to show their passion and love for Team Europcar. We have developed an ambitious communications program that offers this proximity and intimacy with Team Europcar. Customers, staff, fans, everyone will be able to live Team Europcar’s adventure during the Tour de France to the full”, says Marine Boulot, Europcar Group Communication Director.

Europcar Partners of the Tour de France
As the Tour de France’s official car hire company, Europcar will provide cars for ASO, organisers of the world’s most famous cycle race. Europcar Belgium will be at the pre-Tour in Liège, with a stand, and Europcar will then be at all the stages with the pavilion in the Village Départ.

Hospitality programmes
During the Tour de France, Europcar will be thanking its customers and would like to share with them a unique moment at the heart of the cycling team. A public relations program has therefore been put in place, from the start in Liège to the finish on the Champs-Elysées. More than 120 guests will support Team Europcar before, during and after the race.

Internal communication
The Europcar Group’s 6,500 staff remain the Team’s main supporters. In 2012, they will be even more aware of what’s happening day-to-day in the team with a new dynamic programme of ambassadors in the Group’s main countries. Around 10 members of staff have been selected to mobilise in house around Team Europcar

At the centre of the internal communications plan, a secure platform will be provided on teameuropcar.com. This will be entirely for staff and provide exclusive information on Team Europcar, a competition, a “geoquiz”, bringing together international teams will be organised. The winning team will be invited to the finish of the race on 22 July.

 
 

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