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Tag Archives: Enterprise Rent-A-Car

Enterprise Rent A Car expands home working pilot


Car hire company Enterprise rent-a-car is expanding its home-working pilot programme after experiencing significant positive results after only a few months.  Enterprise launched the pilot to establish whether home-working was a viable approach to growing its call centre, based in Aldershot. During the pilot, call centre employees from the Enterprise Business Support (EBS) facility were given the opportunity to work from home and were set up with all the technical support to make this a success. EBS is primarily responsible for handling telephone reservations and due to the growth of the business and the premises were almost at capacity.

Enterprise then compared the cost of setting up an employee to work from home against the cost of having an office-based employee. The comparison showed the cost of an office-based employee is around £5000 per year whilst the cost of a home-based employee is only £1500 in the first year for set-up costs and is then almost minimal in subsequent years.

This immediate 70 per cent cost-saving, combined with several other very compelling benefits which the company has seen from the programme, has demonstrated that home-working is a very successful business approach.

Some of the other benefits of the home-working pilot have included improved retention, reduction in absenteeism and disciplinary issues, higher employee satisfaction and a more diverse work force – helping the company to fulfill its wider commitment to creating a fully inclusive and diverse work place.  The retention level for EBS home-based employees is 80 per cent, almost 20 per cent higher than the national average for call centres. In addition, the home working programme has made it easier for Enterprise to provide out of hours call centre assistance, improving the customer experience.

As a result, Enterprise will be expanding the programme as demand for call centre employees increases moving forwards, with a view to achieving a target of 50 per cent of EBS employees becoming home-workers over time.

Leigh Lafever-Ayer, HR Director UK and Ireland at Enterprise Rent-A-Car, said, “Most of our UK employees are branch based and need to be on the branch floor to look after customers. So we’ve focused our home working opportunities on back office functions. We’ve proved employees can be as effective working from home and this approach can help control cost. It’s evidence that flexible working can be a very successful business strategy.

“We’ve also found that we’ve been able to recruit a more diverse work force to our call centre because we can offer greater flexibility. The home-working pilot has attracted a completely wide group of candidates from working mothers to retired company directors, people who want to work and be part of an ambitious business, but need the flexibility of working from home.”

Katy Harding is one of the home-based Customer Service Specialists at Enterprise Rent-A-Car and lives in Farnham, Surrey.

She says: “Since becoming a home worker, I have definitely seen my work-life balance improve for the better. I find I have much more time for my family and friends, which is ironic as I actually now work more hours per week than when I was office-based.Compare Car Hire with Car Hire Assistant

“Although occasionally I miss the friendly faces, I find I am much more productive at home, plus it’s nice to not have to fight for the parking space, or, wait for the over-crowded bus to get home.”

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Enterprise and National named official car rental partners of American Express


Compare Car HireEnterprise Holdings, owner and operator of the Enterprise Rent-A-Car and National Car Rental brands, announced that it is the official rental car partner of the American Express savings at work program. Through this partnership, American Express Corporate Cardmembers can receive a five percent discount off Enterprise rentals and fifteen percent off National rentals when booking through Savings at Work.

The Savings at Work program is an exclusive benefit of being an American Express Corporate Card client and gives mid-sized companies seamless access to pre-negotiated discounts and savings on everyday business spending, including travel, dining, shipping and now car rentals. Savings at Work was created in 2002 to help mid-size companies who often seek but can’t secure the lower rates usually reserved for large corporations.

“We’re excited to partner with American Express through the Savings at Work program,” said Brad Carr, vice president of business rental development for Enterprise Holdings. “This is yet another way we offer exceptional service and value to frequent travelers looking to maximize their return on investment while on the road. Whether utilizing National’s premium service at the airport or Enterprise Rent-A-Car’s neighborhood convenience, American Express Corporate Cardmembers will be able to count on us to provide the transportation solution they need.”

“We’re thrilled the award-winning Enterprise and National car rental brands have joined the Savings at Work program,” said Joshua McKay, vice president, Global Corporate Payments, American Express. “With this partnership, we’re able to offer our Cardmembers valuable discounts on the services they need most and help mid-size companies get more mileage out of every dollar they spend on business travel.”

Last year, National earned the“Leading Edge Awards” from Executive Travelmagazine, recognizing the company as the top rental car service in the travel industry. In addition, National Car Rental’s Emerald Club was selected as the winner of the 2011 Best Rental Car Loyalty Program in the second annual Editors’ Choice Awards by SmarterTravel, the largest online travel resource of independent expert advice for the budget-conscious traveler.Known for its extensive network of locations, everyday low rates and outstanding customer service, Enterprise Rent-A-Car won Budget Travelmagazine’s 2010 and 2011 Readers’ Choice Award as their favorite rental car brand for customer service around the globe.

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Enterprise Holdings contacting 6,500 local governments about traffic fines


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In an ongoing effort to help address outstanding fines for traffic, parking and toll violations by car rental customers, Enterprise Holdings has notified more than 6,500 local governments in the United States and Canada and submitted the company’s contact information as part of the public record.

Enterprise Holdings, through its regional subsidiaries, operates the Alamo Rent A Car, Enterprise Rent-A-Car and National Car Rental brands.

The annual reminder directed government officials to deliver notice of any outstanding tickets and fines to the company’s shared services centers in Tulsa and Toronto (examples linked: U.S., Canada). “Budgets continue to be very tight for local governments, and we know how much these cities and towns depend on revenue from various traffic, parking and toll violators. Extensive and costly delays in collecting these fines can impact a variety of important taxpayer services,” said Gary Cunningham, vice president at Enterprise Holdings.

“Streamlining the turnaround of this information enables us to help local officials quickly identify individuals who owe fines so they can deal directly with them to collect payment,” Cunningham added.

Following the 2007 acquisition of Alamo and National, Enterprise Holdings began to consolidate and process citation data on behalf of all three brands at its shared services centers. (Previously, Enterprise Rent-A-Car offices handled customer traffic and parking fines locally.) Information about violators is reviewed and, where permissible, transmitted to the proper government officials, allowing their respective local courts to enforce citations more rapidly and reduce backlogs of unpaid fines.

In some locations, car rental companies are legally required to pay violations on behalf of their customers while other communities enable companies to transfer the liability to those responsible for the traffic fine.

“Our continued preference is for local officials to work directly with car rental customers – it’s simply the most efficient and cost-effective method for processing fines,” Cunningham explained.

In some locations, the ticket enforcement process is further complicated by unmanned, electronic toll booths or “cashless toll roads” that require a driver to have a local payment device to pass through legally. To help address that issue, the Alamo Rent A Car, Enterprise Rent-A-Car and National Car Rental brands offer a video toll pass service. TollPass™ Automatic provides automatic billing for customers who pass video tolling stations and generate tolls at an automated toll booth.

This service, available for a small daily fee, is currently available to rental customers in Northern California, Colorado, Florida, North Carolina, Texas and Washington state, and also will be offered to renters in British Columbia later this year. In addition, Enterprise, National and Alamo customers in Maryland and at most locations in the Northeast can rent a TollPass Device transponder that enables them to pay tolls electronically.

 

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